What should I try when Earn or Redeem fails?

1. Enter an amount.
2. Confirm EARN or REDEEM is selected.
3. Ask the customer to scan before the QR expires.
4. Ask the customer to tap Confirm Earn or Confirm Redeem. Scanning alone does not finish it.
5. For Redeem, check the customer has enough credit at your store. See How can I check how much credit a customer has?.
6. If you see Staff session ended, ask the owner for a new session.
7. If you see Merchant settings changed, tap RELOAD TERMINAL.

If Retuck shows the right balance but Apple Wallet looks outdated, see My Apple Wallet balance isn't updating. Do not assume Earn or Redeem failed.

If it still fails, Contact Support.