I gave or redeemed the wrong amount. What should I do?

Only owners can reverse or correct. Staff can open Transaction Details to inspect, but cannot reverse or correct.

Very recent mistake (within 10 minutes)

1. Open PULSE.
2. Tap the mistaken Earn or Redeem.
3. Tap Reverse Transaction.
4. Enter a reason, confirm with your Merchant Password, then confirm.

Reversal is available for 10 minutes after the transaction.

Older mistake (still within 7 days)

1. Open the transaction from PULSE, or find it through Customer Lookup → ACTIVITY.
2. Tap Correct Transaction.
3. Enter the corrected amount and review the change.
4. Confirm with your Merchant Password.

Correction is available for 7 days after the original transaction. A transaction can only be corrected once. Correction is blocked if it would make the customer balance negative.

What stays in history

The original transaction remains visible. Reverse and Correct create auditable adjustment records — they do not erase history.

Already reversed or corrected transactions cannot be changed again. After 7 days, correction is no longer available.

If you still need help, contact Retuck Support: support@retuck.io or /contact.