How does business verification affect paid plans?
Retuck paid plans are for eligible businesses, genuine sole traders, and self-employed operators. Paid service is B2B only.
What you should know
- Business verification is required before paid activation where it applies.
- Your free trial does not guarantee paid-plan eligibility or approval.
- Complete applicable business details in MENU → Settings → Business Profile. Completing them before your trial ends helps avoid paid-conversion delays.
- VAT / tax identifiers are not required for every country. Follow the Business Profile guidance for your location.
- Retuck may occasionally request reasonable supporting evidence through Retuck Support. There is no fixed review timeframe.
If Retuck needs to review your details
Some merchants need a short manual review. During review you may:
- be asked for more information (check your account email and reply through Support if needed)
- wait while Retuck reviews the details already submitted — no action is needed unless you are contacted
- receive a clear decision by email when review completes
Needs Information messages explain what Retuck still needs. Approval and rejection decisions use Retuck’s standard merchant emails.
Choosing a paid plan
Before Checkout, Retuck reminds you that paid access is B2B-only, verification is required before activation, and a free trial alone does not unlock paid access.
If payment was taken but Retuck cannot approve activation, see What happens if Retuck cannot approve paid activation?.
If you still need help, contact Retuck Support: support@retuck.io or /contact. For billing account questions, use billing@retuck.io.