How do I close my business account and what happens to billing?
- Open MENU → Settings.
- Tap Close Business Account.
- Read the confirmation carefully.
- Enter your Merchant Password and confirm.
What happens immediately
- Earn, Redeem, and Balance Check stop
- Staff terminals and trusted devices are revoked
- Your business disappears from Explore
- Customer balances and transaction records remain preserved
- You keep records-only access to history and reports
- Closing is not permanent data erasure
What happens to billing
- If you have an active paid subscription, Stripe cancellation is scheduled for the end of the current paid period, with no prorated refund, and the subscription will not renew
- If payment is already restricted, the subscription is cancelled immediately
- Closing stops Retuck operational access now, even if a prepaid Stripe period has not yet ended
Closing your account is not the same as only cancelling auto-renew while staying open — see How do I stop Retuck from renewing?.
If you still need help, contact Retuck Support: support@retuck.io or /contact. For billing questions, use billing@retuck.io.